Your message to [River Dell Regional Board of Education request email] couldn't be delivered.
thomas.bonfiglio wasn't found at riverdell.org.
0100019d5670649d-f79. . . Office 365 thomas.bonfiglio
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:
• Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and
choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the
link "To send this message again, click here." Then delete and retype the entire recipient
address. If prompted with an Auto-Complete List suggestion don't select it. After typing the
complete address, click Send.
• Contact the recipient (by phone, for example) to check that the address is correct.
• The recipient may have set up email forwarding to an incorrect address. Ask them to check that any
forwarding they've set up is working correctly.
• Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in
this article: [1]Fix email delivery issues for error code 5.1.1 in Office 365, and then send the
message again. Retype the entire recipient address before selecting Send.
Was this helpful? [2]Send feedback to Microsoft.
══════════════════════════════════════════════════════════════════════════════════════════════════════
More Info for Email Admins
Status code 554 5.4.14

Typically this error occurs because the recipient email address is incorrect or doesn't exist at the
destination domain. This can usually be fixed by the sender. However, sometimes the issue needs to be
fixed by the recipient or the recipient's email admin. If the steps in the How to Fix It section above
don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and
is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory
synchronization make sure the recipient's email address is synced correctly in both Office 365 and in
your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. A forwarding
rule can be configured by an admin via mail flow rules or mailbox forwarding address settings, or by
the recipient via the Inbox Rules feature.

Mail flow settings and MX records are not correct - Misconfigured mail flow settings or MX records can
cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow
connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for
your domain are configured correctly.

Mail loop detected - This error also indicates that the receiving organization's email settings are
misconfigured, creating a mail loop when a message is sent to an address that isn't found in their
directory. This usually won't disrupt mail flow for recipients that actually exist, but the
recipient's email admin should fix the misconfiguration to reduce the chance of any other mail flow
issues. A common cause for this loop is that the recipient's domain is configured as "Internal Relay"
when it should be "Authoritative." Another common cause for the loop is that both the sender and
recipient are part of the same organization, but the sender's mailbox is hosted by Office 365, while
the recipient's mailbox is hosted on-premises, and an outbound connector from Office 365 to the
on-premises email servers is missing or misconfigured. To fix this, the recipient's email admin should
create a correctly configured outbound connector in Office 365 to route the message to the on-premises
mailbox.

For more information and tips to fix this problem, see [3]Fix email delivery issues for error code
5.4.14 in Office 365.
Original Message Details
Created 4/4/2026 3:01:39 AM
Date:
Sender [email address]
Address:
Recipient [River Dell Regional Board of Education request email]
Address:
Subject: OPRA request - Spending
Error Details
Error: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34
[SN1PEPF000397AF.namprd05.prod.outlook.com 2026-04-04T03:01:52.415Z
08DE8F73D054DE78]
Message rejected by: SN1PEPF000397AF.mail.protection.outlook.com
Notification Details
Sent by: DS0PR16MB5392.namprd16.prod.outlook.com

Message Hops
HOP TIME FROM TO WITH RELAY
(UTC) TIME
4/4/2026 Microsoft SMTP Server (version=TLS1_3,
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AM
4/4/2026 Microsoft SMTP Server (version=TLS1_3,
2 3:01:42 BN2PEPF000055DE.namprd21.prod.outlook.com MN2PR20CA0001.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) 2 sec
AM
4/4/2026 Microsoft SMTP Server (version=TLS1_2,
3 3:01:40 MN2PR20CA0001.namprd20.prod.outlook.com LV3PR16MB6099.namprd16.prod.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM
4/4/2026 Microsoft SMTP Server (version=TLS1_3,
4 3:01:44 BL0PR03CU003.outbound.protection.outlook.com SJ5PEPF000001D4.mail.protection.outlook.com cipher=TLS_AES_256_GCM_SHA384) 4 sec
AM
4/4/2026 Microsoft SMTP Server (version=TLS1_3,
5 3:01:44 SJ5PEPF000001D4.namprd05.prod.outlook.com BYAPR21CA0003.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) *
AM
4/4/2026 Microsoft SMTP Server (version=TLS1_2,
6 3:01:44 BYAPR21CA0003.namprd21.prod.outlook.com SJ0PR16MB4094.namprd16.prod.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM
4/4/2026 Microsoft SMTP Server (version=TLS1_3,
7 3:01:47 CH4PR04CU002.outbound.protection.outlook.com BN1PEPF00004684.mail.protection.outlook.com cipher=TLS_AES_256_GCM_SHA384) 3 sec
AM
4/4/2026 Microsoft SMTP Server (version=TLS1_3,
8 3:01:47 BN1PEPF00004684.namprd03.prod.outlook.com BN9PR03CA0288.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) *
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4/4/2026 Microsoft SMTP Server (version=TLS1_2,
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AM

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Date: Sat, 4 Apr 2026 03:01:39 +0000
From: Tony Michael <[OPRA #89370 email]>
To: OPRA requests at River Dell Regional Board of Education <[River Dell Regional Board of Education request email]>
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Subject: OPRA request - Spending
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